HOW IT WORKS
Our 4 Pillars of Customer Successful
A uniquely powerful approach to Customer Success & Product Intelligence,
made possible with our Relationship-First Engagement AI
Engagement AI
Proactive Customer Engagement
Build on Happiness: Engage customers before issues arise, turning every interaction into a chance to enhance satisfaction.
Customer-Driven Roadmap: Give customers a personalized portal to suggest features, report issues, share their priorities, and influence your product’s future.
Make your product their baby: Inspired by Open Source communities, where customers feel they are helping shape the future of the product and loyalty builds itself.
Decision AI
Unify Your Product Strategy with Powerful Customer Insights
Predictive Trend Analytics: Get an instant snapshot into areas of your product customers engage with most. Versus what they struggle with, or gaps in your offerings.
Cross-functional & Cross-team: From Account Management to Support to Design/UX to Sales to Product Marketing. Give each team the power of informed decision making.
Virtual Data Scientists – who don’t sleep: We do all the heavy lifting – auto-tagging of features, sentiment trends bucketing at scale, custom multi-tiered cohort weighting, and much more. Just like hiring a world-class analyst for every team, minus the cost.
Real-time At-risk Alert
Strategic Risk Management
Prevent Costly Mistakes: A single Product or GTM mistake costs millions. That’s not hyperbole – and then there are Opportunity Costs.
Product Marketing Assurance: With ScaleGrowth, ensure your investments and innovations are on the right track. We help you make sure the initiatives you champion are winners.
Save Time & Sweat too: Market Research, UX Interviews, Surveys, Early Access Beta, Feedback consolidation, and countless hours buried in BI tools & spreadsheets. There is a better way!
CUSTOMER SUCCESS AI
Customer-led growth
Revenue-Driving Actions: Align your team’s efforts on activities that directly enhance revenue through technology designed for recurring impact.
Comprehensive Customer Journey: From onboarding to product adoption, support, and renewal expansion, guide your customers every step of the way.
Real-time Risk Alerts: Stay ahead with real-time alerts on at-risk customers to promptly address concerns and secure renewals.
Uniquely Designed for You
Experience the transformation in Customer Success with ScaleGrowth. Empower your strategy, engage your customers, and excel in the market.
BRAND
Every single piece of text, every single UI element, 100% customizable. Zero software development.
EXPERIENCE
Create unique, engaging customer journeys that prevent the cookie-cutter feel of conventional product community platforms.
GAMIFICATION
Design unique badges & rewards to enhance loyalty and drive your KPIs. Our team built this at Yelp, Redbubble, Indiegogo to name a few.
INTEGRATION
Launch, grow, and scale using built-in CRM, CMS, Email and Analytics tools via dedicated Admin Dashboard.
Get Everyone Involved in Success
Customer Success
Set your team and customers up for success at scale
Customer Support
Enhance the customer experience while making work easier.
Operations
Streamline processes and data management across your business.
Account Managers
Drive effortless expansion and retention across your book of business.
Executives
Maintain your business momentum and keep your customers happy.
Get in Touch
Learn how ScaleGrowth can empower your organization!
